Frequently Asked Questions

Below are some question and answers put together by us just in case you don't feel like reading the other tabs. This will probably be easier for those who just want to buy something and leave the site but need a few questions answered first. Ok, here we go.

1.  Are your handbags authentic?
No.  They are not original.  They are mirror image replica bags.  These bags look like the originals.  They are made with the same authentic materials and have the same hardware.  Depending on the designer and how they actually label their handbags with the serial #'s, the replicas all have the same labeling.  Some Coach handbags are embossed with the serial #, our bags will also be embossed with the serial #.  There will, however, be some exceptions.  They may not always be made with the same exotic material as the original bag.  Some of the original designer bags are made with ostrich, alligator and crocodile.  Some of the replica bags will be made of these materials but, they will be labeled as such.  If you don't see an "authentic" in the description, it is made of calf skin and it's made to look like that particular exotic material.

2. Are your products made of genuine leather?
Yes, they are. Every item on this website will be made of 100% genuine leather, if in fact it is supposed to be.  Some products, such as Louis Vuitton and Chanel, are made with Denim or canvas material.  The Chanel bags are mostly made of lambskin but, some are made of calf skin depending on the handbag.  It should be labeled with the correct description but, if you have any questions regarding the material, please contact us through customer service and we will answer every one of your questions to the best of our ability.

3. Do you have a toll free number for us to call? 
We understand this and we will be providing toll free service for those of you who absolutely need an answer to your questions, right now.  We do understand this and we will be providing that service very soon.  Please be patient with us.  Until that time, please feel free to email us.  We will do our absolute very best to provide you with an answer in a very reasonable amount of time.  We promise to return your email anytime between 12 minutes and 5 hours.   Hopefully, each product will have all the information you need and you will have no reason to send an email. 

4.  Do I need to open an account with PayPal in order to pay for a purchase on your website?
NO, you absolutely do not.  But, you can if you want to.  We, at Superior Handbags, just love PayPal to death and think that they are the bomb when it comes to security and that is the reason that we use PayPal for payments.  You can pay with Visa, MasterCard, Discover, American Express and if you already have a PayPal account, you can pay with that.  We also offer Debit, money orders and cashiers check.  We hope that this is enough options for you but, if you would like to see other payment methods, please email with our suggestions. 

5. Why do I have to track my purchase through 2 different shipping companies?
Your merchandise will be shipped from overseas and the preferred and cheapest shipping method is EMS.  Once the merchandise reaches the USA, then it changes over to USPS.  You will use the same tracking number for both.  Please email customer service  if you have any questions/issues regarding your merchandise. 

6.  What if I decide that I don't want my merchandise after I order it?
Well, once you submit your order, it's kind of late for that.  The only thing that we can suggest is to email us immediately.  There may be a slight chance that we can intercept the shipment after the order has been submitted.  The earlier we are notified, the better the chances of stopping the order.  You know the address: customerservice@superiorhandbags.net.  If we cannot intercept, you are on your own to ship the merchandise back to the supplier and it's very expensive to ship overseas so please, please be sure that you want to place the order.  On top of the shipping you have to pay to return the item, there is a 20% restocking fee unless the item is defective.

7. What if my merchandise is damaged when I receive it?
We at superior Handbags would never want one of our customers to receive damaged merchandise. There are many quality checks that occur before all merchandise is even shipped but, sometimes, things happen. If something should occur, please contact customer service via email immediately and we will give you instructions on where to send the merchandise.  In the event that your merchandise is damaged, we will pay for the item to be replaced.  Which includes all shipping fees to the supplier and new merchandise back to you. Otherwise, shipping charges are never refundable. We will only cover the costs for defective merchandise. 

8. Do you offer overnight or express shipping?
Because the merchandise is being shipped from overseas, it is very difficult to offer overnight shipping.  Your merchandise will arrive anywhere from 4-7 days and that is the express shipping time frame.  If we are able to ship any sooner, we will be sure to post this information on our website.

9.  What will happen if I remove the wrapping from the hardware or the handles?
By removing the wrapping and changing the original shipment in any way can cause the manufacturer to deem the product "Used" and therefore, will be unable to sell the merchandise again and will ultimately affect your refund. If the item is defective, this should not be a problem but it's always important to not remove any of the wrapping until you're absolutely certain that you're going to keep your item. If there are any questions at all about your product, please feel free to contact us. We are more than happy to help you.