Shipping

To all customers, please read these instructions carefully so that there is no confusion regarding the shipping policies.  These policies are created by our suppliers and manufacturers and are their rules regarding exchanges and returns.  We have no control over this.  In order to receive a complete and timely refund or exchange, these policies must be met with no exceptions. Your merchandise should arrive within 4-7 days by USPS.  A tracking number will be provided for your use within 48 hours after your purchase is completed. The shipment will be sent from our supplier through EMS so the tracking number you will receive, will be for EMS (Express Mail Service).  Please use the following link for tracking http://www.ems.com.cn/serviceguide/e-zi-fei-biao-zhun.html.  Once the package has gone through customs and arrives in the USA, you will notice that you can no longer track it through EMS.  You will then need to refer to the following link to track through USPS (United States Postal Service) http://www.usps.com/ using the same tracking number.  If you have any questions regarding tracking, please email customer service or use the 'Contact Us' tab at the top.

Refunds or Exchanges

1.  All flat out returns (I changed my mind and don't want it, my husband/boyfriend/girlfriend won't let me keep it, Oops, I forgot my electric bill was due), that kind of thing, will not be accepted by our manufacturers and/or suppliers for return. We can only accept returns on defective merchandise. Exchanges only are accepted if, for some reason, you received the wrong merchandise. This will be at our expense. All returns and/or exchanges must be initiated within a 7 day period and there are no exceptions to this policy. If a return or exchange is necessary, the product(s) must be packaged in the exact same way as you received it. All accessories must be in it's appropriate packages with all paper and tape intact. It is also important to not remove the packaging from the handles, hardware or anywhere else there is protective covering. It is very important that everything is the same as you received it or you will be risking your exchange or your refund. If you are claiming the product is defective and it appears as if it has been used, the manufacturer will not accept the item and you will not receive a refund. Also, if a shipment is not properly packaged, it risks causing more damage to the merchandise and therefore, being rejected by the manufacturer. Once you have contacted customer service to make them aware of the manufacturer defect, you will be given the appropriate information as to where you can send your product to receive the exchange/refund. This shipment must include a tracking number or you will be risking your shipment by having it received by the wrong person or having it become lost during shipment. We are not responsible for the shipment under these circumstances.

2.  If you are requesting an exchange or refund due to damaged merchandise you will need to email customer service within 7 days of receiving the product and we will instruct you accordingly in regards to where to send for an exchange.  Before any merchandise is sent to the customer, it is checked thoroughly for defects to avoid any unnecessary returns.  We will cover the cost of reshipment of the exchanged item.  This policy is for damaged merchandise only.  Because each item is inspected thoroughly before shipment, the supplier will be notified that the item is damaged and it will be at their discretion whether or not they feel that the item can be exchanged.  **Please know, that we work side by side with our suppliers/manufacturers and are fully aware of their operational habits and we would never work with any supplier that created cheap or poorly constructed merchandise.  You can be assured that the merchandise you receive will be of the highest quality for a replica item.  This is the only way that we can gain the trust of our customers and remain a dignified business.  We do understand that things can happen after the 7 day policy expires and each situation will be dealt with on a case to case basis.  Our goal is to provide the best customer service that we can to make sure each customer is satisfied.  Please contact customer service with any questions regarding the return/exchange policies.